Privacy Policy
Last Updated: June 23, 2026
The Short Version
We built Sysadmins because we got tired of chasing spreadsheets, digging through email chains, and trying to remember whether someone tested backups six months ago.
We believe your data belongs to you. We are not in the business of selling it, renting it, profiling it, or turning it into an advertising product.
We collect the information necessary to provide the service, secure the platform, process payments, and support our customers. That's it.
The longer version is for lawyers, auditors, compliance teams, and anyone who has ever uttered the phrase "Can you provide evidence for that?" Normal humans can safely stop reading here.
1. Who We Are
Sysadmins is operated by Sysadmins LLC ("Sysadmins", "we", "our", or "us").
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, subscribe to our services, or otherwise interact with the Sysadmins platform.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Company name
- Account credentials
- Contact information
- Support requests
- Newsletter subscriptions
- Information entered into the Sysadmins platform
Information Generated Through Use of the Service
We may collect:
- Login activity
- Audit logs
- Security events
- Session information
- Browser information
- Device information
- IP addresses
- Configuration and usage data
- Troubleshooting information
Payment Information
Payments are processed by third-party payment providers.
Sysadmins does not store complete credit card numbers, CVV codes, or other payment card information.
3. How We Use Information
We use information to:
- Provide and maintain the service
- Authenticate users
- Process subscriptions and billing
- Respond to support requests
- Improve product functionality
- Detect, investigate, and prevent security incidents
- Meet legal and contractual obligations
- Send service-related communications
We do not sell personal information.
We do not rent personal information.
We do not operate an advertising network.
Frankly, we have enough work already.
4. Cookies and Similar Technologies
Sysadmins uses essential cookies and similar technologies necessary for:
- Authentication
- Security
- Session management
- User preferences
These technologies allow the platform to function properly and securely.
Sysadmins does not currently use advertising cookies, third-party marketing trackers, or behavioral advertising technologies.
If that changes, this policy will be updated.
5. Newsletter Communications
If you voluntarily subscribe to our newsletter, we may send:
- Product updates
- Feature announcements
- Security notices
- Educational content
- Company news
You may unsubscribe at any time using the unsubscribe link included in our emails.
No guilt trips. No hostage negotiations.
6. How We Share Information
We may share information with trusted service providers that help us operate, secure, assess, and improve the platform, including:
- Hosting providers
- Email delivery providers
- Payment processors
- Security providers
- Monitoring and logging providers
- Independent auditors and assessors
- Penetration testing and security consulting firms
Such providers are granted access only to the information necessary to perform their services and are expected to maintain appropriate confidentiality and security protections.
We may also disclose information when required by law or when necessary to protect the security, integrity, rights, or safety of Sysadmins, our customers, or others.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect customer information.
Security measures may include:
- Encryption in transit
- Role-based access controls
- Authentication controls
- Audit logging
- Vulnerability management
- Security monitoring
We do not sell customer data.
We do not use customer data for advertising purposes.
We do not share customer data with data brokers.
We do not use customer content to train public artificial intelligence models.
Customer data is used solely for providing, securing, maintaining, and supporting the Sysadmins platform.
Sysadmins personnel do not routinely access customer data.
Access to customer information is restricted to authorized personnel and only when necessary to:
- Provide customer-requested support
- Investigate technical issues
- Respond to security incidents
- Meet legal or contractual obligations
Access is limited and granted on a least-privilege basis.
No system is perfectly secure. Anyone who promises otherwise is either selling something or has not been operating systems very long.
8. Data Retention
We retain information for as long as necessary to:
- Provide the service
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer needed, it may be deleted or anonymized.
9. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Access
- Correction
- Deletion
- Restriction of processing
- Data portability
Requests may be submitted using the contact methods provided on our website.
10. Children's Privacy
Sysadmins is intended for business use and is not directed to children under the age of 13.
We do not knowingly collect personal information from children.
11. Data Location and Service Providers
Sysadmins stores and processes customer application data within the United States.
Customer application data submitted to the Sysadmins platform is hosted and maintained on infrastructure located in the United States.
Sysadmins does not intentionally store customer application data outside the United States.
At this time, personnel with administrative access to customer systems and customer data are located within the United States.
Sysadmins does not utilize offshore support teams or overseas administrative personnel for customer support, platform administration, or operational support.
Certain third-party providers used to support operation of the service, including payment processors, email delivery providers, newsletter providers, content delivery networks, security services, and compliance assessment providers, may process limited account information, billing information, communication metadata, delivery metadata, security events, audit information, or technical information necessary to perform their services.
The handling of such information is governed by the privacy policies and terms of the applicable provider.
Current providers may include:
- Stripe (payment processing)
- Brevo (email delivery and newsletters)
- Cloudflare (security and content delivery)
Customers are encouraged to review the privacy policies of these providers for additional information regarding their data handling practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the "Last Updated" date and provide notice where appropriate.
13. Contact Us
Questions regarding this Privacy Policy, privacy practices, or requests relating to personal information may be submitted through the contact methods provided on our website.
We will make reasonable efforts to respond in a timely manner.
No ticket number should be required to ask a privacy question.